Missed calls during consultations
While you’re operating or seeing a patient, the phone rings and nobody picks up.
The AI answers the call and sorts out the appointment.
AI agents
AI receptionist for veterinary clinics
A voice, WhatsApp and website chat assistant that answers your clients at any hour using your clinic’s information. It checks your real schedule and books, changes or cancels appointments on the spot.
- Phone, WhatsApp and web
- Works on your schedule
- Hands over to a person
Look after every client, even when you can’t
Out-of-hours messages
Clients message at night and wait until the next day for a reply.
An instant reply, at any hour.
The same questions over and over
Opening hours, service prices, where you are…
The AI answers using your clinic’s information and FAQs.
What your AI receptionist does
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Manages appointments
Checks availability and books, confirms, changes or cancels appointments.
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Registers new clients
Creates the client record during the conversation.
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Waiting list
If there’s no slot, it adds the client to the list.
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Knows your clinic
Services, vets, FAQs, documents and location.
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Marketing consent
Asks for it with buttons, in line with the regulations.
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Hands over to a person
Alerts reception in real time when needed.
Three channels, one assistant
Voice, WhatsApp and chat on your website
Set up each agent with its name and main language, add your documents and FAQs and test it before switching it on. They all share the same tools on your schedule.
- Voice agent for incoming calls.
- WhatsApp agent with Meta templates.
- Web chat for visitors to your website.
- Test mode and conversation history.
Always under human control
The AI helps, your team decides
Every conversation is kept in the inbox. You can pause the AI in a conversation and take over yourself, and when the AI detects that a person is needed, it alerts reception instantly.
- Human handover with a real-time alert.
- Pause and resume the AI per conversation.
Questions about aI receptionist
Can the AI really book appointments?
Yes. It checks the real availability of your schedule by service and vet and creates, confirms, changes or cancels the appointment directly.
What happens if the AI doesn’t know the answer?
It hands the conversation over to a person and alerts reception instantly. Your team picks it up from the conversation inbox.
How does it learn about my clinic?
From your services, vets, opening hours, FAQs and the documents you add in its settings.
Works even better with
Request your demo
Give your clinic the software it deserves
We’ll show you Veternexa with real cases from your day-to-day and prepare a tailored proposal, with no obligation.